What information do we collect?
We collect information from you when you fill out a form for the purpose of contacting us or making an activity or product booking.
When booking or making an enquiry on our site, as appropriate, you may be asked to enter your: name, e-mail address, country, phone number or credit card information. We also ask some optional marketing questions during online booking.

What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
To personalize your experience
-Your information helps us to better respond to your individual needs.
To improve our website
-We continually strive to improve our website offerings based on the information and feedback we receive from you.
To improve customer service
-Your information helps us to more effectively respond to your customer service requests and support needs. The main way we use your information to do this is to send you a booking confirmation, a booking reminder the day before your trip date and a follow-up email asking you for any feedback you may have about your trip. We do not have an ongoing mailing list and we will not share your email address with any third parties not involved in our booking process.
To process transactions
-Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

We offer the use of a secure third party booking platform and payment provider. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Database to be only accessed by those authorized with special access rights to our systems, and are required to keep the information confidential.

Do we use cookies?
Yes. (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information

We use cookies to understand and save your preferences for future visits and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers such as Google Analytics  to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. Some personal information is shared with trusted third parties (listed below) who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety.

We use Google Analytics to measure our website usage information for, among other purposes, gathering information about user’s interactions with the site, such as which links are clicked on. Google Analytics uses cookies and pixels in order to collect demographic and interest-level information and usage information from users that visit the Service, including but not limited to information about the pages where users enter and exit the Service and what pages users view on the Service, time spent, browser, operating system, and IP address. Cookies and pixels allow Google to recognize a user when a user visits the Service and when the user visits other websites. Google uses the information it collects from the Service and other websites to share with us and other website operators information about users including, but not limited to, age range, gender, geographic regions, general interests, and details about devices used to visit websites and purchase items. We take reasonable measures to prevent linking of information we receive from Google with any of your personally identifiable information. For more information regarding Google’s use of cookies and collection and use of information see the Google Privacy Policy. To opt out of Google Analytics, please visit the Google Analytics Opt-Out Page to learn about opting out and installing the appropriate browser add-on.

We use Rezdy as our booking platform and content manager for bookings information. Rezdy is an established and trusted booking provider in the tourism industry. When you book a product on our website the booking information is collected and stored on Rezdy’s secure servers. This information is not shared with third parties. You can see Rezdy’s privacy policy here.

We use eWay as our secure payment provider. Through our payment provider we collect payment of online bookings and process refunds. You can see eWay’s privacy policy here.

We use the wordpress security plugin Wordfence to protect our website and data from cyberattack. You can see their privacy policy here.

Online Privacy Policy Only
This online privacy policy applies only to information collected through our website and not to information collected offline.

Terms and Conditions
Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website at

Your Consent
By using our site, you consent to our privacy policy. You may request a copy of any personal information we have relating to yourself and it’s use using the contact details below.

Changes to our Privacy Policy
If we decide to change our privacy policy, we will post those changes on this page.

This policy was last updated on 15.11.2022.

Contacting Us
If there are any questions regarding this privacy policy you may contact us using the information below.

Phone: +64 27 477 9074
Lapsley Butson Wharf
Queenstown, Otago 9300
New Zealand