What information do we collect?
We collect information from you when you fill out a form for the purpose of contacting us or making an activity or product booking.
When booking or making an enquiry on our site, as appropriate, you may be asked to enter your: name, e-mail address, country, phone number or credit card information. We also ask some optional marketing questions during online booking.
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
To personalize your experience
-Your information helps us to better respond to your individual needs.
To improve our website
-We continually strive to improve our website offerings based on the information and feedback we receive from you.
To improve customer service
-Your information helps us to more effectively respond to your customer service requests and support needs. The main way we use your information to do this is to send you a booking confirmation, a booking reminder the day before your trip date and a follow up email asking you for any feedback you may have about your trip. We do not have an ongoing mailing list and we will not share your email address with any third parties not involved in our booking process.
To process transactions
-Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.
We offer the use of a secure third party booking platform and payment provider. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Database to be only accessed by those authorized with special access rights to our systems, and are required to keep the information confidential.
Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. Some personal information is shared with trusted third parties (listed below) who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety.
Terms and Conditions
Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website at https://www.hydroattack.co.nz
This policy was last updated on 14.05.2018.
Phone: +64 27 477 9074
Lapsley Butson Wharf
Queenstown, Otago 9300